Tickets

How do I buy tickets

Tickets are available to purchase in advance through the ticket shop on this website at a reduced rate. They are available right now! Please see the tickets page for more info.
 

When will I get my ticket

Tickets are delivered instantly upon payment, either to your mobile phone or to your email address. Just bring a print out or your mobile along and we’ll scan them at the gate. If you don’t see them in your inbox, please check your spam folders.

Can I get a refund or sell my ticket

Unfortunately we are not able to refund tickets that can no longer be used. You are allowed to sell or gift your tickets to friends etc.

What do I do if I've lost my E or M ticket

Unfortunately tickets can only be issued once, so don’t delete that email! For lost ticket support please email support@ticketscript.co.uk 
 

Can I buy tickets on the day

Yes, tickets can be purchased on the gate however to get the reduced rate you need to purchase them in advance via our website
 

Are there any additional costs to take part in activities

Yes – some of the activities do carry an additional charge, please see activity descriptions for more info. 

Opening Times

When does the Event open and close

Gates open each at 10am. Last entry is 4pm with the event closing at 5pm 
 

Travel

How do I get to Into the Trees

Probably the easiest way is to drive, but if at all possible we would encourage you to consider using public transport or lift sharing. For more information please see our travel page here. 

How much does it cost to park

Nothing! Parking is free.

The Event Site

Is there mobile / 3G coverage on site

Yes, but it can be patchy and depends on your network provider. If you think you will need mobile internet coverage it’s best to check with your provider first.

Is there a cash point on site

Unfortunately there is no cash point on site. The nearest cash points are in Nutley and Uckfield several miles away, so best to bring cash with you.

Can I bring my dog or other pet

Sorry – no animals are allowed anywhere on the estate. You’ll have to find a dog sitter for Fido.

Will there be medical services

Yes, St John ambulance provide the event with an excellent medical service. Their location at Into the Trees will be shown on the site map.

Other Questions