Into the Trees FAQs

General FAQs

Questions About Tickets:

How do I buy tickets?

Tickets are available to purchase in advance of the festival through the Tickets page on this website, via our ticketing partner, The TicketSellers. Some limited gate sales may be available if we still have capacity, but please check the website before you travel.

Are there any booking fees?

Yep. We hate additional fees as much as you, which is why we’ve picked a ticket agent with low fees. Each ticket will incur an additional booking fee and transaction fee which is shown next to the ticket price on the ticket page.

Do I need a ticket for car parking?

Parking is free for ONE car per family, but you should ‘purchase’ a free car park pass from the tickets page.

Travel accounts for up to 80% of the emissions generated by the festival, so we ask that you consider balancing your travel through festival charity ecolibrium. You can add a donation when you buy your tickets by clicking the Carbon Offsetting option.

Do I need tickets for my children?

Yes. Children aged between 4 and 16 require a child ticket.  For children aged 0-3, you must purchase a 0-3s ticket. Child tickets should be purchased based on how old the child will be at the festival.

When will I get my ticket?

Tickets will be delivered to the email address entered during the booking process a few weeks before the festival. If you don’t see your tickets in your inbox, please check your spam folder. If you have a ticket query please contact our ticket partner, TicketSellers, directly on [email protected] or by calling 0121 472 6688. Alternatively you can view and download your tickets directly from your TicketSellers account. Simply log in here, click on “my tickets” and download. Please bring your e-tickets with you when you arrive at the festival, either printed, on your phone or tablet, and we’ll scan them at the gate and exchange for wristbands.

What do I do if I've lost my ticket?

Please see our ticket agent, The TicketSellers, support page for help with any ticketing problems. You can also ring The TicketSellers (24 hour customer support) on 0121 472 6688.

Can I get a refund or sell my ticket?

Unfortunately we are not able to refund tickets that can no longer be used. You are however allowed to sell or gift your tickets to friends etc.

Can I leave and return to the site?

Yes, as long as you still have your wristband on and only do so within the opening times of the festival site (see below).

Can I buy tickets on the day?

Yes, day tickets can be purchased on the gate if the event is not sold out. However to get the reduced rate you need to purchase tickets in advance via our website. Weekend camping tickets are limited and can only be purchased in advance.

What's the deal with different ticket tiers?

Like most festivals, we sell our tickets at different price tiers. We release a set amount at each tier and they start cheaper and get more expensive as we get closer to selling out. This is to encourage people to buy early, which helps with the cash flow and planning of the event. Once the allocation for one tier are sold, we move on to the next tier. We always announce when we are going to be changing price tiers or selling out, to give people some notice if they want to save money. If you haven’t done so already, sign up to our mailing list to stay informed about ticket tier price changes.

Opening Times and Other Timings:

When does the festival open?

Weekend Camping Ticket holders can arrive from 2pm on Friday 9th September. Last entry on Friday is 7.30pm – please bear in mind it gets dark from around 7pm at that time of year and there will not be much light in the campsites at night. All camping customers must leave the site by 5pm on Sunday 11th September.

For our day ticket holders, gates open on Saturday & Sunday at 10am. Last entry is 4pm with the event closing at 5pm each day.

Travel:

How do I get to Into the Trees?

Probably the easiest way to get to the festival is to drive, but if at all possible we would encourage you to consider using public transport or lift sharing. The address is Pippingford Park, Nutley, TN22 3HW

Please remember that you need to buy a free car park ticket if you intend to arrive by car.

How much does it cost to park?

Nothing. Parking is free for one car per family.

Travel accounts for up to 80% of the emissions generated by the festival, so we ask that you consider balancing your travel through festival charity ecolibrium. You can add a donation when you buy your tickets by clicking the Carbon Offsetting option.

Is there special parking for disabled people?

Yes – there will be disabled parking spaces close to the festival entrance for blue badge holders.

Camping & Accommodation:

Can we camp with all our friends in one place?

The main camping area is spacious so there is a good chance you will be able to camp with your friends and have plenty of room to spread out, but we recommend arriving early to ensure this as we cannot reserve spaces.

Please do not bring gazebos as they take up too much room.

Can we camp next to our friend's camper van?

Unfortunately not. The camping area is separate from the camper van area albeit in the same field.

Do I need to book for camper vans or caravans?

Yes. You must buy a Live in Vehicle Ticket in advance via our tickets page – they will not be available on the gate and if you turn up without a ticket you’ll have to park in the main car park.

Trailer tents which require a vehicle to tow them, caravans or other live in vehicles also require camper van passes.

Is there a luxury camping option?

Yep. Various lovely ‘glamping’ options are be available. You must book in advance. More details are available on the Glamping page.

Can we have campfires?

You are allowed your own fire pits or barbecues provided they are raised off the ground, but you are not allowed to build any other type of campfire or take wood from anywhere on the site.

If the conditions are particularly hot, dry or windy, we may place a ban on all fires – this will be communicated before the festival.

Are gazebos allowed?

No. Please do not bring additional gazebos or large awnings. The campsites are spacious, but there is not enough room if everyone also brings gazebos. Please be considerate towards your fellow campers. and only take the room you need for your tent.

Can I bring my own food and drink?

Yes, this is allowed but please do not bring any glass and be mindful of how much rubbish you are creating. We have asked all our food providers to make their meals affordable (as well as good quality).

Please also remember that you will have to carry all of your equipment from the car park to the campsites, so we suggest you just bring a few essentials and enjoy the huge range of wonderful food and drink available from our vendors and bars.

Are BBQs and camp stoves allowed?

Barbecues and gas camp stoves are allowed but please don’t bring any petrol stoves. Also make sure they are raised off the grass and are well away from tents.

Please don’t bring disposable barbecues – they are very difficult to recycle and not very sustainable (or very good at cooking food in our opinion…).

About The Festival Site:

IS THERE MOBILE COVERAGE ON SITE?

Yes, but it can be patchy and depends on your network provider. If you think you will need mobile internet coverage it’s best to check with your provider first.

IS THERE A CASH POINT ON SITE?

Unfortunately there is no cash point on site, but all our vendors and bars accept card payments.

The nearest cash points are in Nutley and Uckfield several miles away, so please ensure you bring enough cash with you.

CAN I BRING MY DOG OR OTHER PET?

Sorry – no animals are allowed anywhere on the estate. You’ll have to find a dog sitter for Fido.

WILL THERE BE MEDICAL SERVICES?

Yes, we have a dedicated first aid centre on site, run by professional event medics. Their location at the festival will be shown on the site map which will be available in August.

IS THERE SOMEWHERE I CAN CHARGE MY MOBILE PHONE?

Yes. The Info Tent will offer mobile phone charging for a small fee.

Other Questions:

How can I get involved in the festival?

Please see the Get Involved page of this website here.

We’re always looking for volunteers, production and site crew, artist and performers. If you’d like to work with us, please get in touch!

How can I contact the festival?

If you still can’t find an answer to your question you can contact us directly here.