TICKETS

How do I buy tickets?

Tickets are available to purchase in advance of the festival via the Tickets page on this website. Some limited gate sales may be available if we still have capacity, but please check the website before you travel.

When will I get my tickets?

Tickets are delivered instantly upon payment, either to your mobile phone or to the email address entered when you ordered. Just bring a print out or the tickets on your mobile or tablet, and we’ll scan them at the gate. If you don’t see them in your inbox, please check your spam folders.

I can no longer attend - can I get a refund?

Unfortunately we are not able to refund tickets that can no longer be used. You are welcome to sell or gift your tickets to friends etc., but please contact us to ensure that the names on the tickets are transferred.

What do I do if I've lost my tickets?

For lost ticket support please email see the Eventbrite support page. If you have lost or deleted your confirmation email / tickets, please let us know and we can resend the email.

Can I buy tickets on the gate?

Yes, day tickets can be purchased on the gate if the event is not sold out. However to get the reduced rate you need to purchase them in advance via our website. Weekend camping tickets are limited and can only be purchased in advance.

Are there any additional costs to take part in activities?

Yes – some of the activities do carry an additional charge, please see the individual activity descriptions for more info.

OPENING TIMES

When can I arrive if I'm camping?

Weekend Camping Ticket holders can arrive from 2pm on Friday 14th September. Last entry on Friday is 7.30pm – please bear in mind it gets dark from around 7pm at that time of year and there will not be much light in the campsites at night.

All customers must leave the site by 5pm on Sunday 16th September.

What are the opening hours for Day Ticket holders?

For our day ticket holders, gates open on Saturday & Sunday at 10am. Last entry is 4pm with the event closing at 5pm each day.

CAMPING & ACCOMMODATION

How close is the car park to the Campsite?

The car park for weekend camping ticket holders is located in the top half of the camping field. So whilst you will not be allowed to park right next to your tent, your car will only be, at most, a couple of hundred metres away.

Is there a size limit for tents?

No. The campsite is quite spacious, so you can bring as big a tent as you like. That said, please be respectful of your fellow campers and do not ‘fence in’ large areas.

Can I bring a gazebo?

Yes. But again, please be considered towards your fellow campers and don’t take up huge areas of the campsite. If there are very strong winds, we may request that gazebos are taken down.

Can I have a camp fire?

Small, contained fires which are raised off the ground are allowed. This means in a fire bowl or similar. Fires, bbqs or stoves directly on the ground are not allowed. Please DO NOT take wood from the site, even if it is fallen and dead. This provides vital a habitat for wildlife. If you want to have your own fire, you must bring your own firewood with you.

THE EVENT SITE

Is there mobile / 3G coverage on site?

Yes, but it can be patchy and depends on your network provider. If you think you will need mobile / internet coverage it’s best to check with your provider first.

Is there a cash point on site?

Unfortunately there is no cash point on site. The nearest cash points are in Nutley and Uckfield several miles away, so best to bring cash with you. All of the food and drink vendors on site (with the exception of Vintage Scoops) do accept card payments. Our activities that carry a small charge need to be paid for in cash.

Can I bring my dog / pet?

Sorry – no animals (accept assistance dogs, by pre-arrangement with the festival) are allowed anywhere on the estate.

Will there be medical services on site?

Yes, St John ambulance provide the event with an excellent medical service. Their location at Into the Trees will be shown on the site map.

How hard is it to get around the site?

Pippingford Park is quite hilly and can be hard work with a buggy or if you have accessibility requirements, especially if it is or has recently been raining. For more information on the site, please see the Accessibility page here.

TRAVEL

How do I get to Into the Trees?

Probably the easiest way is to drive, but if at all possible we would encourage you to consider using public transport or lift sharing. For more information please see our travel page here.

How much does it cost to park?

Nothing! Parking is free for ONE car per family, but you should ‘purchase’ a free car park pass from the tickets page. Additional cars are £10 per car.

Can I cycle to Into the Trees?

Yes! There will be somewhere safe to lock your bike, and if you genuinely travel to the festival by bicycle, the Event Manager will personally buy you a beer!…

OTHER QUESTIONS

I have a question about something else!

If you have a Not Frequently Asked Question, you can contact us here. Or via our Facebook or Twitter pages.