Into the Trees Terms & Conditions of Purchase of Tickets

We hate to sound bossy, but we’ve gotta have a few rules. By purchasing Into the Trees tickets, you are bound by the following terms and conditions:

Into the Trees Terms & Conditions of Sale

• Tickets are sold by our partner TicketSellers as per their terms and conditions. By purchasing tickets you are also agreeing to our terms and conditions below.
• Your possession of an Into the Trees ticket constitutes your acceptance of these Terms.
• All tickets purchased for Into the Trees are subject to additional booking fees.
• Tickets will be sent via email to the email address entered at the time of purchase around two weeks before the event.
• Without a valid ticket, entry into the event site/campsite will not be permitted. Defaced or altered tickets will not be accepted.
• Parents are fully responsible for their children at all times and children must not be left unsupervised at any time during the event.
• All under 18s must be accompanied by an adult. Unaccompanied children/youths will not be admitted.
• All Child Ticket holders MUST camp with their parent, guardian or nominated guardian.
• We do not accept any liability for unaccompanied under 18s on any part of the site.
• We strongly advise that all under 18s wear a yellow wristband with the parent’s mobile number on it, these are available on arrival at the info tent.
• We do not accept any liability for unaccompanied under 18s on any part of the site.
• Into the Trees reserves the right to add, withdraw or substitute artists, activity providers and to vary the advertised programme and timings without being liable to pay any compensation whatsoever.
• Photographic, video or audio reproduction of artists is prohibited.
• The email address used at the time of purchase will be added to our mailing list. We send out emails no more than once a month containing important communications and information about Into the Trees. You may unsubscribe at any time by following the link at the bottom of one of our emails, but please be aware that if you do, you will miss important event-related communications.
• We advise that you add [email protected] & [email protected] to your email contacts to help avoid communications being diverted to your junk mail. We cannot be responsible for email communications which are missed or unread and we will always communicate critical information via the website and social media channels in addition to emails and newsletters.
• Ticket holders consent to inclusion in official photographic, visual and audio promotion of the festival.
• Ticket Holders who are under 25 may be questioned upon entry and when trying to purchase alcohol and should bring personal identification. All bars operate a Challenge 25 policy and you may be refused service if you cannot prove your age when asked.
• All weekend ticket prices include two nights camping (Friday & Saturday nights).
• Day ticket holders have access to the day event only which is 10am – 5pm
• All ticket prices include VAT.
• If you are are coming by car, you’ll need to buy a car park pass per car. Travel accounts for up to 80% of the emissions generated by the event, so we ask that you consider balancing your travel through festival charity ecolibrium. You can add a donation when you buy your tickets by clicking the Carbon Offsetting option under ‘Extras’.
• Rubbish… The event site is a beautiful natural area, set within the Ashdown Forest which is part of the High Weald Area of Outstanding Natural Beauty. Please help us keep it that way by cleaning up and using the rubbish facilities provided. All rubbish must be bagged and tied in the designated rubbish points. Do not leave broken camping equipment – this must be taken home.
• Your safety is of utmost importance to us. On rare occasions, we may have to close activities, arenas and/or stages. The reason for any closure or restriction may include technical or operational reasons, inclement weather, capacity, or to ensure the safety and security of guests or if Into the Trees organisers reasonably consider the circumstances so require.

Into the Trees Cancellation & Refund Policy

• All tickets are non-refundable and non-replaceable. We cannot offer refunds on the basis of inclement weather.
• In the event of cancellation due to unforeseen circumstances or events beyond the control of the organisers, a refund will not be available.
• In the event of a national emergency (as defined by the MOD), the festival will be cancelled and no refund will be available.

Into the Trees Covid-19 Policy

• Into the Trees will always work with festival industry guidance and best practice, local authorities and the UK government to operate safely and deliver a Covid safe event. If the festival takes place as scheduled, we cannot refund tickets if you are unable to attend due to personal illness, local lock-downs or requirements to self isolate, and we recommend customers seek adequate insurance to cover this risk.
• It is important to understand that part of your ticket price covers the planning and preparation for the delivery of the festival. This includes salaries, overheads, deposits and other sunk costs. If we are unable to run the festival, we will first endeavour to reschedule the event or transfer tickets to the following year. If this is not possible we will try to refund ticket holders. This may only be possible in full if there is government financial support offered. If you are concerned about this, we suggest considering taking out adequate insurance.

Into the Trees Terms & Conditions of Entry

• Admission to the site is at the ticket holder’s own risk. Into the Trees accepts no liability for any loss, injury or damage sustained to people or personal property within the site.
• Vehicles and their contents are parked at the owner’s risk. We do not accept any responsibility for losses or thefts of any kind of property anywhere on the site including, without limitation, from vehicles, caravans, tents, trailers and camper vans.
• Entry to the event site/campsite is only allowed from the date/time stated on the ticket. Early / late arrivals will not be admitted until the site is open to the public.
• Tickets will be exchanged for wristbands when entering the site, wristbands are non-interchangeable and should not be removed until after the event. We cannot replace lost wristbands. Wristbands will be checked throughout the course of the event. Failure to show a valid wristband upon request may result in your removal from the festival site.
• Strictly no trading allowed within our event sites without the prior consent of Into the Trees management.
• No animals (except pre-approved assistance dogs) are allowed on festival site or campsite.
• No glass whatsoever will be allowed onto the festival site or campsite.
• Weekend guests are allowed to bring in their own alcohol for personal consumption in the campsites field only. Please only bring a reasonable amount per person. You cannot leave the site and return with more alcohol. Please remember, no glass bottles are permitted on site whatsoever. Your own alcohol cannot be brought into the event area from the campsite. There are fully licensed bars available for you.
•  No personal sound systems are allowed on site.
• Open, un-contained fires are not allowed on the event site or on the campsite. Chinese lanterns, fireworks or smoke canisters are not allowed on the festival site or campsite.
• Due to on site sanitary and hygiene considerations, personal portable toilet units are not permitted to be brought onto the event site or camp site and customers will be denied entry to the event should they breach this important condition of entry.
• No illegal substances may be brought onto the event site or onto the campsite and illegal substances must not be used during the festival. Any illegal substances found will lead to prosecution.
• Security staff have the right to search anybody as a condition of entry to our event should there be a suspicion that prohibited items are being brought onto the site. Anyone refusing to be searched on entry or during the festival may be evicted from the site.
• Security staff have the right to confiscate any prohibited items.
• The Into the Trees organisers reserve the right to refuse admission or instruct security staff to evict any ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance, or for failure to comply with site rules, licensing conditions or other reasonable requests of the event.
  Finally,
• You must have lots of fun, or else.